Responsible Gaming on luck — Keep the Fun in Control
Gaming is entertainment — not a burden. luck always wants you to play in a healthy, mindful, and enjoyable way.
Our Responsible Gaming Policy
Luck believes entertainment should always be enjoyable and safe. We place the utmost importance on the mental and financial well-being of every player in Bangladesh. To ensure gaming never becomes a source of stress or harm, we maintain multiple protective measures. Every user on our platform can set their own limits and seek support at any time. Responsible gaming is not just a policy — it is an integral part of our daily operations.
Spending Limits & Time Limits
You can set deposit and wagering limits on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and a waiting period applies before it can be increased. Keeping the session timer on will send you an automatic break reminder after a set period. These tools help you stay informed and in control.
Self-Exclusion Feature
If you feel you need a break, you can temporarily suspend your account for a set period. Self-exclusion periods start from 7 days and can be set permanently. During this time, no promotional messages will be sent and access to your account will be completely blocked. Taking this step for your own well-being is a sign of courage.
Reality Check
At regular intervals, a notification will remind you how long you've been playing and how much you've spent. With this information, you can make a conscious decision about whether to continue. It's always wise to keep this reality check tool active.
Minor Protection
Registration on luck requires a minimum age of 18, verified through KYC. Use a PIN or password to prevent minors from accessing shared family devices. We urge parents to stay vigilant and will promptly verify any suspicious accounts.
How to Recognize Problem Gaming
When gaming goes beyond the bounds of entertainment, certain warning signs appear. Recognizing these signs early makes it easier to take the right steps. If you or someone you care about shows any of the following signs, seek help promptly — it's not a weakness, it's a sign of awareness.
- Feeling compelled to keep playing to recover lost money
- Neglecting family or work because of gaming
- Spending beyond your budget and going into debt
- Feeling restless or irritable when not gaming
- Lying to family or friends about gaming
- Repeatedly trying to stop playing but failing
- Turning to gaming to relieve stress or anxiety
- Disrupted sleep, eating, or daily routines
Remember
Gaming is always for entertainment — not as a source of income. No game can guarantee you'll recover lost money. Set a budget before each session and stick to it. If you feel like you're losing control, take a break immediately and contact the luck support team. Your well-being is our top priority.
Support & Next Steps
If you're struggling, you don't have to face it alone — the luck support team is always by your side. Our trained support staff are ready to help with any responsible gaming questions. Requests for self-exclusion, limit setting, or account closure are processed promptly. Your privacy is fully protected and help is available without judgment.
Live Support
Log in to luck and speak with our support team at any time via live chat. Our team responds in Bengali.
Contact by Email
Send any responsible gaming requests to [email protected]. We respond within 24 hours.
FAQ Page
For detailed information on limit setting, self-exclusion, and account management, visit our FAQ page for more details.