Luck Privacy Policy — Your Data, Our Responsibility
Last Updated: January 2025. Please read this Privacy Policy carefully before using the luck platform.
What Information We Collect
We collect certain necessary personal information to register you on the luck platform and provide our services. The sole purpose of collecting this information is to give you a safe, seamless, and personalized experience. We never collect data beyond what you need, and the information collected is never sold to third parties.
Identifying Information
- Full Name & Date of Birth
- Email Address
- Mobile Number
- National ID Number (for KYC verification)
- Residential Address
Usage Data
- Login Time & Device Information
- IP Address & Browser Type
- Gaming History & Session Data
- Transaction Records (BDT)
- Partial Payment Method Details
Cookies & Tracking Technologies
The luck platform uses cookies to enhance your browsing experience. Through cookies, we remember your preferences, keep login sessions active, and monitor platform performance. You can manage cookies at any time through your browser settings, though disabling certain cookies may limit some platform features. We do not use any third-party advertising trackers, and your browsing behavior is never shared externally.
How Your Information Is Used
Collected information is used only for specific and transparent purposes, and luck never processes data beyond these limits. Our data usage policy is consistent with the applicable data protection regulations of Bangladesh.
Permitted Use
- Account Creation & Management
- KYC Verification Process
- Financial Transaction Processing
- Customer Service & Support
- Platform Security Assurance
- Responsible Gaming Monitoring
What We Don't Do
- Sale of Information to Third Parties
- Sending Unauthorized Marketing Messages
- Unnecessary Data Collection
- Indefinite Data Retention
- Sale of User Profiles
- Processing Data for Illegal Purposes
Sharing Information with Third Parties
Luck shares data with trusted third parties only in limited and necessary circumstances — such as payment processors, identity verification agencies, and legal authorities. Only the information required to complete a transaction is shared with payment processors, and they operate under our strict confidentiality agreements. Data may be provided to relevant authorities when required by legal obligation or court order. Outside of these cases, none of your data is sent externally for any commercial purpose.
Your Rights & Data Protection
Luck believes every user should have full control over their own data. We give you the ability to access, correct, and delete your personal information. Your key rights are summarized below.
Right to Access Data
You can view and download the data stored in your account at any time.
Right to Correction
Contact our support team to correct any inaccurate or outdated information — we'll take action promptly.
Right to Deletion
If you request account closure, all data beyond legal obligations will be deleted within the designated timeframe.
Technical Data Protection Measures
Luck uses industry-standard encryption technology to protect your data — all data transmissions are secured via SSL/TLS protocols. Passwords are never stored in plain text; instead, strong hashing algorithms are used. Our servers undergo regular security audits, and firewalls and monitoring systems remain active to prevent unauthorized access. If suspicious activity is detected, we automatically activate account protection measures and notify you immediately.
Data Retention Period
Necessary data is retained while your account is active. After account closure, certain data may be kept for up to five years to meet legal and regulatory obligations. Once this period ends, all personal data is securely deleted or anonymized. Financial transaction records must be retained for the period prescribed under Bangladesh's financial regulations.